Sr Customer Success Engineer

Pliops USA · Senior

About The Position

Founded in 2017, Pliops is a technology innovator focused on making data centers run faster and more efficiently. A fundamental building block for the data-centric era, the Pliops storage platform addresses the exponential growth of data storage – and the subsequent computational processing requirements this has created.

Pliops uses innovative, patented data structures and algorithms to eliminate data amplification and enable consistently high I/O performance, capacity, and endurance – reaching up to 100x faster data access with just a fraction of the computational load and power consumption.

Pliops was recently named as one of the 10 hottest semiconductor startups in 2020 by CRN and its storage processors are shipping to select customers. The company has raised $115M to date from leading global investors including State of Mind Ventures, Viola Ventures, Intel Capital, KDT, SoftBank Ventures Asia, NVIDIA, Expon Capital, Western Digital, Xilinx and Sweetwood Capital.

In this role, you will:

– Work with the customer and Israel-based R&D teams to develop qualification test plans, determine required equipment and develop schedules to meet the customer’s needs

– Lead the pre-sales (POC) and post-sales technical engagements 

– Support product evaluation, integration, and upgrades on customer site

– Diagnose, debug and document customer technical issues to facilitate solutions and closure of issues

-Perform preliminary failure analysis on product which fail during testing or field deployments

-Track status on products sent to Israel-based R&D teams for further failure analysis

-Serve as the primary technical contact for ramping new customers, responsible for training/ deployment of Pliops’ product for the customer, as well as production deployment support

-Provide hands-on, expert-level technical assistance/training to customer development and software teams

-Have fun coding, troubleshooting and quickly picking up new languages as necessary


  • 7+ years of experience in Pre/Post-sale technical support experience with data storage
  • Expert knowledge of storage architectures, operating systems, SSDs, and file systems
  • Previous experience in software/hardware development
  • BSc/ MSc in Electronic/Software Engineering/Computer Science\
  • Experience with cloud servers and storage hardware infrastructures, including flash storage

Apply for this position